شركه الجابر للطيران تطلب Flight Services Manager
الرابط
بشروط
Experience required:
At least 3 years’ experience in aviation cabin services management.
At least 2 years’ experience as a SCCM.
At least 2 years’ experience in VVIP charter operations.
At least 7 years total experience as a cabin crew member.
Excellent writing and computer skills; ability to write and edit manuals, policies and procedures.
Demonstrated ability to work in a multicultural environment with a good knowledge of the ME culture.
Excellent Leadership skills.
Excellent communication skills.
Excellent negotiation skills.
To apply for the mentioned position email your CV and relevant certificates to
aja.hr@ajaprivatejets.com
with job reference code in the subject.
The successful candidate must demonstrate acceptable credentials, experience, knowledge and ability to manage the in-flight services team, and organize and control the Cabin Services Section to deliver a world-class VIP service experience, maintaining the highest levels of safety and regulatory compliance with strict control over operational readiness and efficiency. The candidate is expected to successfully manage the Cabin Services Section and achieve the following minimum objectives:
Ensure full compliance with UAE GCAA cabin safety regulations and requirements.
Demonstrate a good working knowledge of the UAE GCAA cabin safety regulations, and commercial operations manuals, processes and procedures.
Ensure that all cabin safety employees understand their duties and responsibilities and fully comply with UAE GCAA regulations and requirements and all company manuals and policies.
Maintain and keep current all Cabin Services Section regulatory and service manuals as required.
Maintain and keep current all cabin crew members regulatory and service training.
Participate in product development and definition of service standards and equipment.
Participate in developing customer service standards and defining the customer’s experience in all areas/phases of operations including in-flight, as well as pre and post flight services.
Ensure that the defined customer service standards are consistently delivered.
Ensure that the Cabin Services Section employees are adequately trained and strictly disciplined to ensure quality standards.
Establish and enforce strict quality standards with regards to staff appearance, grooming, flight planning, interdepartmental and customer interface.
Effectively manage the Cabin Services Section including staffing levels, development, discipline, performance review, improvements and controls.
Participate in the selection, hiring, training and development of new crew members.
Continually monitor and improve the customer experience.
Maintain, improve and ensure the currency and accuracy of customer profiles to deliver a personal level of service and attention to detail.
Foster and promote a positive and successful team environment focused on delivering the best customer experience.
Control and optimize the in-flight services budget and cost.
Prepare and communicate regular regulatory, operational and financial reports.
Participate in promoting the company’s image and services including sales and industry events.
Participate in aircraft specifications,delivery and re-delivery.
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